Warranties

CareFree Home Pros LLC warrants all labor for the lifetime of the original homeowner. The Luxury vinyl floor planking is warranted by the manufacture against material defects for the life of the product. These warranties are not transferable and do not include normal wear and tear, man made or flood damage. Use a swifter mop for cleaning. 

Lifetime Limited Waterproof Warranty: The floor plank or tile is warranted to be 100% waterproof and the structural integrity of the floor plank or tile will not be significantly diminished by exposure to water for the life of the product. While moisture will not affect the floor's integrity, it is probable that, when excessive moisture accumulates in buildings or on building materials, mold (and/or) mildew growth can occur (particularly if the moisture problem remains undiscovered or unaddressed). Moisture warranty excludes damage resulting from mold and/or mildew growth due to prolonged exposure to moisture. If the floor plank or tile is structurally impugned, resulting from exposure to water, Manufacture will arrange a pro-rated credit based on the terms outlined below in the section headed “Terms Of Lifetime Limited Warranties”. 

 This Lifetime Limited Waterproof Warranty excludes all casualty events involving water coming in contact with your floor and failures normally covered by homeowners insurance including, but not limited to, damages caused by flooding or standing water from leaky pipes, faucets, or household appliances. Also excluded are damages caused by flooding or standing water from hydrostatic pressure or other casualty events. 

The Limited Waterproof Warranty does not cover Damage resulting from mold & mildew growth due to prolonged exposure to moisture.

 The Limited Lifetime Residential Wear and Lifetime Limited Structure Warranty do not cover: 

1. Damage due to adhesives or tape, scratches, gouges, scuffs, punctures, cuts, indentations, burns, accidents, lack of proper furniture rests, such as chair pads, etc., rolling and/or non-foot traffic, or any intentional misuse of the product. Loss of finish gloss over time is consistent with normal wear & tear and is not a product flaw.

 2. It is normal and expected for there to be color variations due to use of natural components, exposure to UV light and/or sunlight, and age of material. Therefore, color inconsistency between samples, replacement product or illustrations and actual product is not a manufacturing flaw.  

 3. Damage caused by Improper or unapproved cleaners

4. Any modification to original installation by Carefree Home Pros. 

5. Cracking, warping, soiling, fading, improper maintenance or abuse caused by items such as roller skates, golf shoes or pets. 

6. Floor covering installed in inappropriate locations is excluded from this warranty.

 7. Gloss reduction or surface scratches are not considered surface wear. Dull finish can be corrected with spot or overall recoating care systems. 8. Damage to floor caused by flooring that is installed using the floating method that subsequently is heated to temperature above 140° F (60° C) or is exposed to temperatures below 32° F (0° C). Flooring exposed to these conditions must be installed using the glue down method in order to maintain warranty coverage. 

 How to Make a Claim: Any claim made under either of these limited warranties must be made by contacting Carefree Home Pros through our Warranty Claim website within 30 days after the basis of the claim is detected. Proof of purchase including the date of purchase, and pictures of defect must be presented to make a claim